Help

Questions, answered.


Everything worth knowing before your first Zukhruf order.

Are your fragrances original?

Yes — without exception. We import every bottle directly from the Gulf in its original packaging, with its batch code intact. We are not a 'dupes' or 'inspired by' seller. You can verify any bottle's batch code on the perfume house's own website.

How does cash on delivery work?

You pay the rider in cash when the parcel reaches your door. Every bottle arrives sealed in its original packaging — for security reasons we don't open parcels at the door. If anything is wrong, return it within 14 days for a full refund.

How long does delivery take?

Two to five working days to most cities in Pakistan. Orders are dispatched from Peshawar, usually within 24 hours.

Can I return a fragrance?

If a bottle is unopened and still sealed, you may return it within 14 days of delivery for a full refund. See our Shipping & Returns page for the full policy.

How long will a scent last?

It depends on the fragrance and your skin. Each product page carries a 'how it wears' panel — longevity, sillage and projection — so you know what to expect before you buy.

What is a decant?

A small glass atomizer filled from a full bottle — a way to try a scent before committing to the full size. Where offered, you'll see a decant option on the product page.

Can I speak to someone before I order?

Of course. Message us on WhatsApp and the team will help you choose the right fragrance.