Refund policy
RETURN & REFUND POLICY
Zukhruf — Gulf Fragrances, Peshawar
Last updated: June 2026
The short version
If your order arrives sealed and isn't what you ordered, send it back within 14 days for a full refund. If a bottle fails the brand's own batch verification, you get double your money back. Once a fragrance has been sprayed, we can't take it back.
Cash on delivery orders
You pay the rider in cash when the parcel reaches your door. For security, parcels are not opened before payment — every bottle leaves us sealed in its original packaging, with the batch code printed on your order slip. If anything is wrong once you open it, you are fully covered by the 14-day return policy below.
Returns within 14 days
You may return an item within 14 days of delivery if:
- The bottle is unopened and factory-sealed
- The original box and packaging are intact
- The batch code on your order slip matches the batch code on the box
To start a return, email us at contact@zukhruf.pk with your order number and a photo of the sealed item. We will arrange collection from your address at no cost to you.
Refunds are processed within 3–5 business days of us receiving the item. We refund via the same method you paid — cash returns are settled by Easypaisa or bank transfer.
What we cannot accept back
- Fragrances that have been opened or sprayed
- Items returned after 14 days
- Items without original packaging or with a broken factory seal
- Decant orders (these are poured specifically for your order)
We do not accept returns based on not liking the scent. Fragrance is personal — if you are unsure, message us before ordering and we will help you choose.
Authenticity guarantee
Every bottle sold by Zukhruf is batch-verified. If a fragrance you receive from us fails verification on the brand's official website, we will:
- Refund your order in full, and
- Pay you the same amount again on top
This is our standing policy. We can offer it because we do not sell fakes.
To verify your batch code, visit the Authenticity page on our store and enter the code printed on your box.
Damaged in transit
If your order arrives damaged due to shipping, photograph the box and the item within 48 hours of delivery and email it to us. We will reship or refund immediately — no argument.
Contact
Email: contact@zukhruf.pk
Hours: Monday–Saturday, 10am–8pm PKT
A note from the founder: I check every batch myself before it ships. If something is wrong, tell me directly and I will fix it. That is the whole policy.
— Siraj Ahmed, Founder