Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Contact@zukhruf.pk or at WhatsApp at 0323-9309389
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@zukhruf.pk.
RETURN & REFUND POLICY
Zukhruf — Gulf Fragrances, Peshawar
Last updated: June 2026
One fake bottle, your money back in full. That's it. That's the policy.
If a fragrance you bought from Zukhruf doesn't pass the brand's official batch verification — send it back. I'll replace it or refund you in full, and I'll carry every cost of doing it. No time limit, no exceptions. I can offer this because we don't sell fakes. So I'm comfortable putting my own money on it.
Cash on delivery orders
You pay the rider in cash when the parcel reaches your door. For security, parcels are not opened before payment — every bottle leaves us sealed in its original packaging, with the batch code printed on your order slip. If anything is wrong once you open it, you are fully covered by the 14-day return policy below.
Returns within 14 days
You may return an item within 14 days of delivery if:
- The bottle is unopened and factory-sealed
- The original box and packaging are intact
- The batch code on your order slip matches the batch code on the box
To start a return, email us at contact@zukhruf.pk with your order number and a photo of the sealed item. We will arrange collection from your address at no cost to you.
Refunds are processed within 3–5 business days of us receiving the item. We refund via the same method you paid — cash returns are settled by Easypaisa or bank transfer.
What we cannot accept back
- Fragrances that have been opened or sprayed
- Items returned after 14 days
- Items without original packaging or with a broken factory seal
- Decant orders (these are poured specifically for your order)
We do not accept returns based on not liking the scent. Fragrance is personal — if you are unsure, message us before ordering and we will help you choose.
Authenticity guarantee
Every bottle sold by Zukhruf is batch-verified. If a fragrance you receive from us fails verification on the brand's official website, we will:
- Replace it, or refund your order in full — your choice, and
- Carry every cost of doing so
This is our standing policy. We can offer it because we do not sell fakes.
To verify your batch code, visit the Authenticity page on our store and enter the code printed on your box.
Damaged in transit
If your order arrives damaged due to shipping, photograph the box and the item within 48 hours of delivery and email it to us. We will reship or refund immediately — no argument.
Contact
Email: contact@zukhruf.pk
Hours: Monday–Saturday, 10am–8pm PKT
A note from the founder: I check every batch myself before it ships. If something is wrong, tell me directly and I will fix it. That is the whole policy.
— Siraj Ahmed, Founder